Emotional Intelligence and Managing Difficult Conversations


Overview and Benefits


Managing difficult conversations are not always easy, and getting it wrong can complicate the situation further with negative consequences. This practical one day course is suitable for managers, supervisors and anyone else with a responsibility in managing performance and behaviour for teams and individuals. The learner on this course will gain knowledge in how to use emotional intelligence, assertive communication skills and planning to manage difficult conversations in constructive manner.


Key Topics


  • Difficult conversation scenarios
  • Recognise different characteristics of challenging behaviour
  • How change can impact human behaviour
  • Assertive communication and active listening skills
  • Questioning techniques
  • How planning can help manage challenging conversations
  • Objective and constructive feedback
  • Emotional intelligence theories and frameworks
  • Using emotional intelligence to connect, persuade and manage teams and individuals
  • Emotional intelligence assessments





The cost to deliver this course onsite for up to 15 candidate is £595,plus £25 per person. Average cost on a course with 15 candidates is only £65 per person. Price does not include VAT. Each learner will recieve a comprehenisve textbook on managing difficult conversations in the workplace, interactive workbook and certifcate of attendance.



There is no formal assessment during the course. Learners are continously assessed completing a range of engaging and inclusive activities. Each learner must complete an action plan at the end of the course.



The emotional intelligence and managing difficult conversation course is available across the UK, including Birmingham, Milton Keynes, London, Buckinghamshire (Marlow),Bedfordshire (Luton),Hertfordshire (Watford) Berkshire( Reading), Surrey, Essex (Basildon), Norhamptonshire, Oxfordshire,  Cambridgeshire, and Gloucestershire.


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