Highfield Level 2 Award in Customer Service (RQF)

Overview and Benefits


Customer service is important because it can make or break your business. People will go elsewhere to spend their money if they find your employees rude or incompetent in dealing with their requests. It is estimated that 80% of customer complaints received are down to poor communication. So it’s critical your employees have the right communication skills to deliver outstanding customer service.  


This one day accredited qualification has been specifically designed for those working in a customer service role. Learners on this course will gain knowledge in the principles of customer service, including customer expectations, appropriate behaviour when interacting with customers, communication skills and dealing with customer complaints.


Course Topics

  • The principles and purpose of customer service
  • Customer diversity
  • How customer needs and expectations are formed
  • Obtaining customer service feedback
  • Interpersonal skills and appropraite behaviour
  • Methods of communication
  • Using the telephone
  • Informing and reassuring the customer
  • Difficult customer situations.





Assessment Method

The assessment method is a multiple-choice examination consisting of 30 questions. To pass the candidate must correctly answer 20 or more questions.




Option 1: Open Course

Enrol on to one of our open courses and meet other candidates working in different customer service sectors.


Option 2: In-house

You can save money by booking an in-house course delivered at your premises or chosen venue.











Location and Venue

Milton Keynes








Price does not include VAT @20%




We can deliver the HABC Level 2 Award in Customer Service anywhere in UK, including Manchester, Birmingham, Milton Keynes, London, Buckinghamshire (Marlow), Oxfordshire (Banbury), Northamptonshire,Warwickshire, Worcestershire, Bedfordshire (Luton), Hertfordhsire (Hemel Hempstead and Watford),  Middlesex (Staines),Glouchestershire, Cambridgeshire (Peterborough), Berkshire (Reading), Essex (Basildon), Kent,  Surrey, Sussex and Norfolk.

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