COURSE OVERVIEW & BENEFITS
Negotiation is a process where two or more people or parties can work together to achieve a desirable outcome for all. Successful negotiations promotes fairness and maintains relationships with employees, clients and suppliers. A ‘win-win’ outcome is the best result, but not always possible. Be prepared to say no and walk a way. Negotiation is a structured process that requires careful preparation and effective communication skills to achieve the desired outcome.
This one day comprehensive course equips managers, sales persons and anyone else involved in negotiations with key skills to achieve success. Candidates will learn how to prepare for different negotiations, manage complex situations and resolve interpersonal conflict.