Practical Problem Solving and Decision Making Skills


Overview and Benefits


Dealing with problems and making decisions is a fundamental function of leadership and management. Not using the correct approach to solve problems and make the right decisions can increase costs and lead to employee and customer dissatisfaction.


This one day course is aimed at managers, supervisors and anyone else with a responsibility for solving problems and making decisions. Learners will gain knowledge in how to use a wide range of simple techniques to identify root causes of problems, generate and evaluate alternative solutions, and make the right decisions.


Key Topics

  • Problem solving vs. decision making
  • Wicked and tame problems
  • Information gathering and analysis
  • Defining the problem and root cause analysis techniques
  • Generating, evaluating and implementing solutions to problems
  • The decision making process
  • Looking at different perspectives when making decisions
  • Evidence based decision making
  • Making decisions under pressure
  • The communication plan





There is no formal assessment for this course. The learner is continuously assessed by completing a wide range of engaging activities and an action plan.




The cost to deliver this course onsite at your premises for up to 15 people is only £595, plus £25 per person. Average cost per person on a course with 15 candidates is £65 per person. Price does not include VAT. Each candidate will recieve a comprehensive textbook on problem solving and decision making, interactive workbook and certificate of attendance.





The practical problem solving and decison making skills course is available across the UK, including Birmingham, Warwickshire, Oxfordshire (Banbury an Oxford) Wiltshire (Swindon), Northamptonshire (Corby) , Buckinghamshire, Bedfordshire (Luton), Hertsfordshire (Hemel Hempstead and Watford), Berskshire, Surrey (Farnham), London, Essex (Basildon), Sussex, Kent (Canterbury) and Cambridgeshire (Peterborough).

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