COURSE OVERVIEW & BENEFITS
Dealing with problems and making decisions is a fundamental function of leadership and management. Not using the correct approach to solve problems and make the right decisions can increase costs and lead to employee and customer dissatisfaction.
This one day course is aimed at managers, supervisors and anyone else with a responsibility for solving problems and making decisions. Learners will gain knowledge in how to use a wide range of simple techniques to identify root causes of problems, generate and evaluate alternative solutions, and make the right decisions.