Writing for Business and E-mail Etiquette (1 day)


Overview and Benefits


Business writing is about getting your message across in the most effective manner possible. Your reader will not only judge the writer by a single document or email, but also the whole organisation. Spelling mistakes and poor grammar are estimated to cost the UK economy approximately £10 billion annually. Poorly written communication can also create a lot misunderstanding with employees and customers, resulting in emotional distress and financial loss.


This comprehensive one day course is designed to help employees understand the basics of good business writing. The candidate will learn how to write in a way that is complete, concise, accurate and easily understood by the reader.


Course Topics

  • Why is grammar, spelling and tone important?
  • The five C's of business writing
  • Inclusive and practical language
  • Adapting your writing style and content for different readers
  • Getting your message across
  • Organise your supporting materials
  • Writing business letters
  • How to write a clear and concise report and service level agreement
  • Writing a simple business case
  • E-mail etiquette






Assessment Methods


There is no formal assessment method for this course. The learner is continuously assessed throughout the course by completing a range of engaging activities.




The cost to deliver this course onsite at your premises for up to 15 candidates is only £595,plus £25 per person. Average cost on a course with 15 candidates is £65 per person. Price does not include VAT.


Each candidate will recieve a comprehensive textbook (writing for business and email etiquette), interactive workbook and certificate of attendance.



The writing for business and e-mail etiquette course is available throughout the UK, including Manchester, Birmingham London, Milton Keynes, Buckinghamshire( Marlow), Oxfordshire (Banbury), Surrey (Staines), Berkshire (Slough and Reading), Cambridgeshire (Peterborough, Essex (Basildon), Sussex and Kent


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